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Mark Chapman is your Thales Client Services Manager and has the overall responsibility for the Pensions Administration and Payroll services delivered by Equiniti, on behalf of the Trustees of Thales UK Pension Scheme.
Mark has over 20 years experience in the pensions administration industry working in third party administration. Mark's responsibilities include:
- Accountability for service delivery
- People and resource management
- Relationship management
- Member and Client satisfaction
- Continuous process improvement
- Project management and implementation
- Contract and financial management
- Service delivery reporting to Thales Pension Scheme Team and Trustee representatives
- Management and delivery of regulatory change.
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